Thank you for purchasing trading tools and financial education courses from Luminova Ventures Limited. We strive to provide high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.
General Refund Policy
All sales of digital products (trading tools, indicators, courses) are final once access is granted or content is downloaded. However, we offer refunds in specific circumstances outlined below to ensure fair treatment and compliance with applicable laws.
Refund Eligibility
- Technical Issues: If you experience technical problems that prevent you from accessing or using the product, and we are unable to resolve the issue within 14 days of your report, you are eligible for a full refund.
- Product Description Mismatch: If the product you received materially differs from its description on our website, you may request a refund within 14 days of purchase.
- Duplicate Purchases: Accidental duplicate purchases will be refunded in full upon verification.
- Payment Errors: If you were charged incorrectly due to a payment processing error, the overcharge will be refunded immediately.
Non-Refundable Purchases
The following are not eligible for refunds:
- Change of mind after accessing or downloading digital content
- Failure to achieve expected trading results (all tools are educational; performance is not guaranteed)
- Lack of compatible software or hardware (system requirements are stated on product pages)
- Violation of our Terms and Conditions resulting in account termination
Payment Methods
Stripe Payments (Credit/Debit Cards, SEPA):
- Refunds are processed to your original payment method within 5–10 business days
- Stripe processing fees (approximately 2.9% + €0.30) are non-refundable
- Your payment data is handled securely by Stripe; we do not store card information
Cryptocurrency Payments:
- Refunds are issued to the original wallet address only
- Network (blockchain) transaction fees will be deducted from the refund amount
- Processing time: 5–10 business days depending on network congestion
- Refund amount calculated at the cryptocurrency exchange rate at the time of the original transaction
- Transactions flagged by KYT (Know Your Transaction) compliance checks may be automatically refunded minus a service fee
Products and Services Covered
This refund policy applies to all products and services purchased from Luminova Ventures Limited, including:
- Trading indicators and tools (TradingView scripts, software)
- Financial education courses and learning materials
- Subscription-based products and services
- Digital downloads and instant-access content
Subscriptions
For subscription-based products and services:
- You may cancel your subscription at any time through your account settings or by contacting us at contact.
- Cancellation takes effect at the end of the current billing period; no partial refunds for unused time.
- If you experience technical issues within 14 days of subscription purchase or renewal that we cannot resolve, you may be eligible for a prorated refund.
- Access to subscription content continues until the end of the paid period unless a refund is granted and access is revoked.
EU Consumer Rights
If you are located in the European Union or in a jurisdiction with similar consumer rights:
- You have a right to withdraw from your purchase within 14 days without giving any reason.
- By purchasing digital content with immediate access, you expressly consent to immediate delivery and acknowledge that this may waive your statutory withdrawal rights for digital content that has been accessed or downloaded.
- This waiver does not apply to physical goods, subscription services (for the initial period), or situations where the product does not match its description.
- Where local law provides more favourable mandatory rights than those described here, your statutory rights will prevail.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at contact with your order number and a detailed explanation of your refund request.
- Provide supporting evidence if applicable (screenshots of technical issues, proof of duplicate payment, etc.).
- Specify your original payment method (Stripe or cryptocurrency) and wallet address if applicable.
After you contact us:
- Review time: We aim to review your request within 5–7 business days.
- Processing time: Once approved, refunds are processed within 5–10 business days depending on payment method. Cryptocurrency refunds may take longer during periods of network congestion.
- Confirmation: You will receive an email confirmation once your refund has been processed.
Chargebacks and Disputed Charges
If you have a concern about a charge, please contact us first at contact. We are committed to resolving issues directly with you. Initiating a chargeback without contacting us may:
- Delay resolution of your issue
- Result in suspension of your account and access to purchased products
- Affect your ability to make future purchases
- Incur additional fees or legal action in cases of fraudulent chargebacks
Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at contact.
Last Updated: January 22, 2026
