This privacy policy describes how Luminova Ventures collects, uses, and shares personal information of users of our website, luminova.ventures.
Information We Collect
We collect the following types of information:
- Information you provide directly to us: This includes your name, email address, postal address, phone number, payment information, and any other information you choose to provide when you register for an account, purchase a product or service, sign up for our newsletter, or contact us.
- Information we collect automatically: When you visit our website, we automatically collect certain information about your device and browsing activity, such as your IP address, browser type, operating system, referring website, pages you viewed, and the dates/times of your visits. We may use cookies, web beacons, and other tracking technologies to collect this information.
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: When you sign up for our newsletter, accept cookies, or provide explicit consent for specific processing activities.
- Contract: To process your orders, deliver services, and fulfill our contractual obligations to you.
- Legitimate Interest: To improve our services, conduct analytics, prevent fraud, and ensure the security of our website.
- Legal Obligation: To comply with applicable laws, tax requirements, and legal processes.
How We Use Your Information
We use your information for the following purposes:
- To provide and improve our website and services.
- To process your orders and payments.
- To communicate with you about your account, purchases, and our products and services.
- To send you our newsletter and other marketing communications (where permitted by law).
- To personalize your experience on our website.
- To detect, prevent, and address fraud and other illegal activities.
- To comply with our legal obligations.
How We Share Your Information
We may share your information with the following types of third parties:
- Service providers: We share information with third-party service providers who help us operate our website, process payments (such as Stripe or PayPal), send emails (such as Mailchimp), provide customer support, and deliver analytics services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- Business partners: We may share limited information with our business partners who offer products or services that may be of interest to you. We will only share data with your consent or where we have a legitimate interest.
- Legal authorities: We may disclose information to legal authorities, law enforcement, or other government entities if required by law, legal process, or to protect our rights and safety.
We may also share aggregated or anonymized information that does not directly identify you.
International Data Transfers
Your information may be transferred to and processed in countries outside the European Economic Area (EEA) or your country of residence. When we transfer data internationally, we ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by the European Commission.
- Adequacy decisions recognizing equivalent data protection standards.
- Other appropriate safeguards as required by applicable data protection laws.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy:
- Account data: As long as your account remains active, plus 30 days after account closure.
- Transaction records: 7 years from the date of transaction to comply with tax and accounting requirements.
- Marketing consent and communications: Until you unsubscribe or withdraw consent.
- Website analytics data: 26 months from collection.
- Legal claims: As long as necessary to establish, exercise, or defend legal claims.
After the retention period expires, we will securely delete or anonymize your personal information.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:
- To remember your preferences.
- To track your browsing activity.
- To personalize your experience.
- To serve targeted advertisements.
You can control cookies through your browser settings or our Cookie Settings panel. You may withdraw your cookie consent at any time. However, disabling cookies may limit your ability to use certain features of our website. We obtain your prior consent before placing non-essential cookies on your device, in compliance with applicable laws.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using encryption (SSL/TLS) to protect sensitive information during transmission.
- Storing your information on secure servers with access controls.
- Limiting access to your information to authorized personnel who need it to perform their duties.
- Regularly reviewing and updating our security practices.
However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have the following rights with respect to your personal information:
- The right to access your information and receive a copy of the data we hold about you.
- The right to correct your information if it is inaccurate or incomplete.
- The right to delete your information (right to be forgotten), subject to legal retention requirements.
- The right to object to the processing of your information for certain purposes, including direct marketing.
- The right to restrict the processing of your information in certain circumstances.
- The right to data portability, allowing you to receive your data in a structured, commonly used format.
- The right to withdraw your consent to the processing of your information at any time.
- The right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.
To exercise these rights, please contact us at contact.
Do Not Sell My Personal Information
We do not sell your personal information to third parties. If you are a California resident, you have the right to opt out of the sale of personal information under the California Consumer Privacy Act (CCPA). To exercise this right or learn more, please contact us at contact.
Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at contact.
Changes to this Privacy Policy
We may update this privacy policy from time to time. We will post any changes on our website. Your continued use of our website after the posting of changes constitutes your acceptance of the changes.
Contact Us
If you have any questions about this privacy policy, please contact us at contact.
